Twitter ye not
March 2nd, 2009 — Uncategorized
Hashmemes – catch one if you can
February 19th, 2009 — low cost marketing, viral
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As Twitter is invaded by the masses and loses its cool, experienced users are parading their know-how by littering tweets with increasingly arcane codes: RT for re-tweet of course, L: for location and # for hash-tagging a post with a topical or popular word – #iphone or #lost for example.
Some of this is the simple fun of working within short sentences – the Twitter equivalent of OMG! txt spk – but I think hashtags mean something more.
Hashtags allow people to join a virtual club easily and temporarily. And to leave it just as quickly. People can just dive into a conversation, make a pithy observation about the #brits and dive right out again. No need to subscribe to an email list, no forms to fill in, no facebook group to join. It can be a no-complications, one-tweet stand.
They are perfectly suited for an world where attention is ever-more scarce and people are wary of sharing personal data. But they’re also wonderful fun – the ideas flitting in and out of existence in perfect harmony with their true value and popularity.
They’re hashmemes if you like.
Right now #oscars is in vogue but once the red carpet is rolled back up, it’ll disappear as a living idea until the next time enough of us shine a torch on it.
Hashtags.org allows anyone to see what’s hot at any moment, and even includes graphs describing most hashmemes’ beautifully short lifespans.
Marketers have to work pretty hard to jump on such fast-moving bandwagons. Indeed the only way to do it is to keep running. Only if you’re already up to speed with the conversation can you expect your brand to contribute something useful and credible.
Who invited you to the party?
January 25th, 2009 — Uncategorized
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Jonathan Ross and Stephen Fry hesitantly introducing Twitter to five million Brits will surely lead to more companies taking the leap into social media.
And no-one will care.
Simply ‘being on facebook’, ‘having a blog’ or ‘getting a Twitter account’ won’t make your brand cool. In fact, get it wrong and it’ll be brand negative – like your dad dancing. Wearing a baseball cap. On backwards.
This is not because new media is a voodoo understood only by the geekorati. Far from it. As always, it’s about applying brand basics to new opportunties.
1. Own the category
Good brands know all about laying claim to the broader territory they operate in. It shows confidence, assumes leadership and educates consumers and customers alike.
Let’s say you sell coffee. Don’t make your blog just about your product activity. That might be fascinating to your colleagues, but not to the rest of us. Broaden your thinking and write about great coffee generally. About the bean growing process, about the best home espresso makers, about the Sunday papers and capuccino moment.
2. Know your brand
You know that old exercise about “if this brand were a car, what would it be” or “if it were a film”? Well, you’re going to need to know the answer to these questions. Knowing your brand’s tone of voice and view on the world is essential if you’re going to convincingly take part in online conversations. Southwest Airlines and Dell are getting it right.
3. Be where your customers are
It’s good to have a forum on your website and engage with people. But it’s better to be elsewhere too. You should come across as passionate and really taking part in the community. Practically, this means taking part in conversations wherever they happen, not just on your doorstep.
Get involved in whichever forums your customers use, no matter who runs them. But that does mean genuinely making a contribution, not just talking up your products. It’s the difference between being a gatecrasher and taking beer to the party.
